Returns, Refunds, and Reshipping Policy
Effective Date: [Insert Date]
At The Kufiya Thread FZ-LLC, and One Million Kufiya Project, we value your trust and aim to ensure a smooth and transparent experience. This policy outlines our approach to returns, refunds, and reshipping while complying with applicable regulations in the UAE, USA, and Europe.

1. Returns and Refunds
1.1 Eligibility for Returns
Condition of Products: Returned products must be in their original, unused condition, with all tags and packaging intact.
Timeframe: Requests for returns or refunds must be made within 75 days of the purchase date.
Non-Refundable Items:
Customized or personalized kufiyas.
Products damaged due to improper use or handling.

1.2 Refund Amount
Partial Refunds:
Refunds cover 75% of the product price. Shipping fees are non-refundable.
A restocking fee of 10% may apply for returned products.
Customs and Taxes: Import duties, taxes, and fees paid during the original shipment are non-refundable.
Currency Adjustments:
Refunds will be processed in the currency used for the original payment. Exchange rate differences are the responsibility of the customer.

1.3 Refund Processing
Refunds are issued to the original payment method within 14 business days after the returned product is received and inspected.
Customers will receive confirmation once the refund is processed.

2. Reshipping Policy
2.1 Failed Deliveries
If delivery fails due to:
Incorrect or Incomplete Address:
Customers are responsible for all costs associated with reshipping, including return shipping, customs, taxes, handling, and storage fees.
No refund will be issued for delivery failures caused by customer-provided inaccuracies.
Recipient Unavailability:
If the person receiving the package is unavailable at the delivery address:
Customers must cover the costs of additional delivery attempts.
If the package is returned to us, customers must pay all return-related costs and reshipping fees.

2.2 Reshipping Options
Customers may choose one of the following options if delivery fails:
Immediate Reshipping:
Pay the calculated reshipping fee (based on courier rates and destination).
Cover any customs or handling fees incurred during the failed delivery attempt.
Return and Reship:
Wait for the package to be returned to us.
Pay return shipping fees, customs duties, and reshipping costs.

2.3 Unclaimed or Refused Packages
Unclaimed packages held by couriers may incur storage fees. Customers are responsible for these fees.
If the package is returned to us due to refusal or non-collection, customers may either:
Pay the associated return and reshipping fees.
Forfeit the product, in which case no refund will be issued.

3. General Conditions
3.1 Shipping Accuracy
Customers are responsible for providing accurate and complete shipping details.
Verify your address before completing your purchase to avoid additional fees.
3.2 Custom Duties and Taxes
Customers are responsible for any customs duties, taxes, or fees applied by their country during shipping, return, or reshipping processes.
3.3 Refund and Reshipping Limitations
Refunds will not be issued for:
Incorrect or incomplete addresses.
Failure to collect the package within the courier’s specified time frame.
Reshipping fees will be calculated based on courier rates and any additional handling charges.

4. Compliance with International Regulations
4.1 GDPR (European Union):
Customers in the EU have the right to request data associated with their orders or transactions.
Refund timelines comply with EU consumer protection laws.
4.2 CCPA (California, USA):
Customers in California can request information about how their data is used. Visit our Privacy Policy for details.
4.3 UAE Regulations:
Returns and refunds comply with UAE laws governing consumer protection, ensuring fair practices and transparency.

5. Contact Us
If you have questions or need assistance with returns, refunds, or reshipping, please contact us at:
Email: info@onemillionkufiya.com
Address: The Kufiya Thread FZ-LLC, [Insert UAE Office Address]